Welcome to Eria Pet Shop! This Shipping Policy outlines the terms and conditions under which we ship products purchased from our website at eriapetshop.com.

1. Shipping Methods and Times

We offer fast and reliable shipping to our customers worldwide. The shipping method and estimated delivery time depend on your location and the availability of the products you have ordered:

  • Shipping Times: Products typically arrive within 4-10 business days from the date of order confirmation.
  • Shipping Locations: We ship internationally, subject to shipping restrictions that may apply to specific countries or regions.

Please note that shipping times may vary due to factors beyond our control, such as customs processing times, local postal delays, or unforeseen circumstances.

2. Order Processing
  • Order Confirmation: Once your order is confirmed and payment is verified, we will process your order for shipping.
  • Shipping Notification: You will receive a shipping confirmation email with tracking information once your order has been shipped.
3. Shipping Costs
  • Shipping Charges: Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address.
  • Free Shipping: We offer free standard shipping on orders over a certain amount. The threshold for free shipping may vary and is subject to change.
4. International Shipping
  • Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
  • Customs Clearance: Delays in customs clearance may occur and are beyond our control. We cannot guarantee delivery times for international shipments due to these potential delays.
5. Order Tracking
  • Tracking Information: You can track the status of your order using the tracking number provided in your shipping confirmation email.
  • Delivery Issues: If you encounter any issues with the delivery of your order, please contact our customer support team for assistance.
6. Shipping Restrictions
  • Restricted Items: Certain products may be restricted from international shipping due to legal or logistical reasons. Please check product descriptions for any shipping restrictions.
  • Shipping Address: Please ensure that your shipping address is accurate and complete to avoid delays or non-delivery of your order.
7. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

  • Email: eriapetshop@gmail.com
  • Phone/WhatsApp: +60136081159
  • Live Chat: Available on our website

Thank you for shopping at Eria Pet Shop!

This Shipping Policy provides clarity on how we handle shipping and delivery of products purchased from Eria Pet Shop. It is important to review this policy before placing an order.