Refund and Returns Policy
Effective Date: January 29, 2022
At Eria Pet, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our Refund and Return Policy below:
1. Return Period
You have 30 days from the date of receiving your order to request a return for a refund or exchange. After this period, we cannot guarantee a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, in its original condition, and in the original packaging.
- The item must include all accessories, tags, and any promotional items received with the order.
3. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food items).
- Items that have been opened or used.
- Gift cards or downloadable products.
- Sale items or items marked as non-returnable.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at mail@eriapetshop.com or message us on WhatsApp at +60136081159 with your order number and reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return the item.
- Package the Item: Securely package the item, including all original packaging and accessories, and clearly label the RA number on the package.
5. Return Shipping Costs
Customers are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
6. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
7. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt, and we will arrange for a replacement or refund.
9. Changes to This Policy
We may update our Refund and Return Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly for any updates.
10. Contact Us
If you have any questions about our Refund and Return Policy or need assistance, please contact us:
📱 WhatsApp: +60136081159
🌐 Website: eriapetshop.com
📧 Email: mail@eriapetshop.com
