1. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. You can select your preferred payment option at checkout.

2. How long does shipping take?

• United States: 3 to 5 business days
• United Kingdom: 2 to 4 business days
• Other Countries: 7 to 10 business days
  Please note that shipping may take slightly longer in rare cases due to customs or carrier delays.

3. Do you offer free shipping?
Yes, we offer free shipping on all orders over $40. For orders under $40, standard shipping fees will apply.

4. Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.

5. What is your return policy?
We accept returns for unused products within 30 days of purchase. Please refer to our Refund and Return Policy for more details.

6. How can I contact customer support?
You can reach us via email at mail@eriapetshop.com or through WhatsApp at +60136081159. Our team is here to help you with any questions or concerns.

7. Do you ship internationally?
Yes, we ship to various countries around the world. Please check our website for specific shipping options available for your location.

8. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can assist you as long as the order has not yet been processed or shipped.