Privacy Policy

Effective Date: January 29, 2022

At Eria Pet, accessible from eriapetshop.com, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, shipping address, and payment information.
  • Non-Personal Identification Information: Browser type, IP address, referring URL, and other technical information.

2. How We Use Your Information

We use your information for the following purposes:

  • To process transactions and deliver products and services.
  • To communicate with you about your orders, updates, and promotions.
  • To improve our website and customer service.
  • To comply with legal obligations and protect our rights.

3. Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device. You can manage cookie preferences through your browser settings. By continuing to use our site, you consent to our use of cookies.

4. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

5. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or to our service providers who assist us in operating our website or conducting our business.

6. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under the PDPA, you have the right to:

  • Access your personal data.
  • Correct any inaccuracies in your personal data.
  • Withdraw your consent for the processing of your personal data.

To exercise these rights, please contact us using the information below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

📱 WhatsApp: +60136081159

🌐 Website: eriapetshop.com

📧 Email: mail@eriapetshop.com