Terms Of Service

Effective Date: January 29, 2022

Welcome to Eria Pet! By accessing our website and using our services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

1. Acceptance of Terms

By using our website, you represent that you are at least 18 years of age, or that you are visiting the site under the supervision of a parent or guardian. These Terms apply to all visitors, users, and others who access or use our services.

2. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of the site after any modifications indicates your acceptance of the new Terms.

3. International Orders

  • Shipping Locations: We ship to various countries worldwide. Please check our website for a complete list of available shipping destinations.
  • Customs Duties and Taxes: International customers may be subject to customs duties and taxes levied by their respective governments. These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

4. User Accounts

To make purchases on our site, you may need to create an account. You agree to provide accurate and complete information and to update this information as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

5. Product Information

We strive to ensure that all product information, including descriptions, prices, and availability, is accurate. However, we do not guarantee that this information is error-free. If a product you receive is not as described, your sole remedy is to return it in unused condition.

6. Pricing and Payment

  • Currency: All transactions are conducted in USD.
  • Payment Methods: We accept various payment methods, which will be listed at checkout. You agree to pay all charges incurred by you or any users of your account.

7. Order Processing and Shipping

  • Processing Time: All orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
  • Shipping Methods: We offer various shipping options. Estimated delivery times are provided at checkout and may vary based on your location.

8. Returns and Refunds

Our return and refund policy is outlined in detail in our Refund and Return Policy. Please review it carefully. International returns may take longer to process due to customs clearance.

9. Limitation of Liability

To the maximum extent permitted by law, Eria Pet shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or the products purchased.

10. Indemnification

You agree to indemnify, defend, and hold harmless Eria Pet, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising from your violation of these Terms and Conditions or your use of our services.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved in the courts of Malaysia.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us: