Terms of Use – Eria Pet

Welcome to Eria Pet Shop! These Terms of Use (“Terms”) govern your access to and use of our website, products, and services. By using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General Information

Business Name: Eria Pet Shop
Website: eriapetshop.com
Business Email: eriapetshop@gmail.com
Contact Number: +60136081159
WhatsApp: +60136081159
Live Chat: Available on our website
Refund Policy: 30-day refund policy with a money-back guarantee
Shipping: Fast shipping within 4-10 days
Support: Lifetime support

2. Acceptance of Terms

By accessing or using our website and services, you agree to these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use the Service. You also agree to comply with all applicable local, national, and international laws and regulations.

3. Use of Our Services

You agree to use our services only for lawful purposes. You may not use our services in any way that breaches any applicable local, national, or international law or regulation.

4. Account Registration

To access certain features of our website, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself and to update this information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

5. Purchases

All purchases made through our website are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our fraud detection department.

6. Payment Terms

The price for any products purchased through our website will be as quoted on our website at the time of your order. We reserve the right to change prices at any time without prior notice. Payment must be received by us before our acceptance of an order. We accept various forms of payment, and you agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the price(s) in effect when such charges are incurred.

7. Shipping and Delivery

We offer fast shipping within 4-10 days. Shipping times may vary depending on your location and the availability of products. We are not responsible for any delays in shipping caused by events outside of our control. You are responsible for paying all shipping and handling charges associated with the delivery of your order.

8. Import and Export Compliance

You agree to comply with all applicable laws and regulations of the jurisdiction(s) in which you are purchasing our products. You agree to comply with all applicable import and export control laws and regulations of your country and the United States, including, but not limited to, the Export Administration Regulations (EAR), as well as end-user, end-use, and destination restrictions issued by U.S. and other governments.

9. Refund Policy

We offer a 30-day refund policy with a money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days for a full refund, subject to our return policy. The product must be in its original condition and packaging. You are responsible for the return shipping costs.

10. Lifetime Support

We provide lifetime support for all our products. You can reach our support team via email, phone, or WhatsApp for any assistance you may need.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Eria Pet Shop or its content suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Eria Pet Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and it is your responsibility to review these Terms regularly. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.