Welcome to Eria Pet Shop! This Refund Policy governs the terms under which you may return products purchased from our website at eriapetshop.com.

1. 30-Day Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the product within 30 days of delivery for a full refund. To be eligible for a refund, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.

  • It must be in the original packaging.

  • Any accessories, manuals, and documentation included in the original shipment must be returned.

2. How to Initiate a Refund

To initiate a refund, please follow these steps:

  • Contact our customer support team via email at eriapetshop@gmail.com, phone at +60136081159, or through WhatsApp at +60136081159. You can also reach us via live chat on our website.

  • Provide your order number and the reason for your return.

  • Our customer support team will provide you with instructions on how to return the product.

3. Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Processing Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment processor’s policies.

5. Exchanges

If you need to exchange a product for the same item, contact us through one of the methods mentioned above. We will provide you with instructions on how to exchange your item.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Thank you for shopping at Eria Pet Shop!

This Refund Policy is designed to ensure a clear understanding of the terms under which refunds are processed for purchases made from Eria Pet Shop. It is recommended to review this policy before making any purchases.